Privacy Policy

Privacy Policy

What do we do with your information?

When you use our site, we collect the personal information you give us such as your name, address and email address.

When you browse our site, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our service, new products and other updates.

Consent

How do you get my consent?

When you provide us with personal information to use our service, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at the email address at the end of this policy.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Links

When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Special notice to California residents

California residents may also take advantage of the following rights:

• You may request, up to two times each year, that we disclose to you the categories and specific pieces of personal information that we have collected about you, the categories of sources from which your personal information is collected, the business or commercial purpose for collecting your personal information, the categories of personal information that we disclosed for a business purpose, any categories of personal information that we sold or shared about you, the categories of third parties with whom we have shared your personal information, and the business or commercial purpose for selling or sharing your personal information, if applicable.
• You may request that we delete any personal information that we have collected from or about you. Please note that there are certain circumstances in which we may not be able to fully comply with your request, such as when the information is necessary to complete a transaction for you, to detect or protect against fraudulent or illegal activity, to exercise our rights, or to comply with a legal obligation.
• You may request that we correct inaccurate personal information that we maintain about you.
• You may request that we limit our use of your sensitive personal information (such as precise geolocation) to what is reasonably necessary to provide the services you requested.
• You may also request to opt out of TrustedHomeRenovation's sale or sharing of your personal information to third parties, as well as to our affiliated companies that do not share the same brand name, for their direct marketing purposes or for cross-context behavioral advertising. If you choose to opt out, we will no longer sell or share your personal information with such third parties unless you later instruct us to do so. To effect the opt-out, please click here, or set the Global Privacy Control (GPC) signal in your browser, which we honor automatically.

To take advantage of your access, correction, and deletion rights, please click here. For verification purposes, please provide your name, address, telephone number and email address. Further information may be required for verification. We value your privacy and will not discriminate in response to your exercise of your privacy rights. We will respond to your access, correction, and deletion requests within 45 days of receipt of your request, after proper verification, unless we need additional time, in which case we will let you know. We will respond to your requests to opt out of sale or sharing within 15 business days of receipt.

For purposes of compliance with the California Consumer Privacy Act, in addition to the further details as described throughout this Privacy Policy, we make the following disclosures:

• We collect the following categories of personal information: identifiers/contact information (like your transaction history and service usage), commercial information, internet or other electronic network activity information, geolocation, visual and audio information, and profiles and inferences drawn from the above.
• We sell the following categories of personal information: identifiers and contact information, internet or other electronic network activity information, and inferences drawn from the above. We have sold these categories of personal information in the preceding 12 months.
• We share the following categories of personal information for cross-context behavioral advertising purposes: identifiers and contact information, internet or other electronic network activity information, and inferences drawn from the above. We have shared these categories of personal information in the preceding 12 months.
• We disclose the following categories of personal information for a business or commercial purpose: identifiers and contact information, commercial information, internet or other electronic network activity information, geolocation data, visual and audio information, and inferences drawn from the above.

Your choices and opting out

A. Cookies, Tracking Options, and California Do Not Track / Global Privacy Control Disclosures

Certain parts of our Site require cookies. You may adjust your device or Internet browser settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of all of our offerings. Please refer to your device's settings or your Internet browser's "Help" section for more information on how to delete and/or disable cookies or to control your tracking preferences.

Our system may not recognize "do not track" (DNT) requests or headers from some or all browsers. We may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use. We do, however, recognize and honor the Global Privacy Control (GPC) signal as a valid request to opt out of the sale and sharing of your personal information.

B. Interest-Based Advertising Choices

To understand your choices for receiving more relevant advertising provided on the Service or across other websites and online services, please review the information below:

• To learn more about interest-based advertising, and to opt out of the collection and use of information for interest-based advertising by Digital Advertising Alliance (DAA) participating companies, please visit aboutads.info/choices.
• To opt out of the use of information about your online activities for interest-based advertising by Network Advertising Initiative (NAI) member companies, please visit the NAI opt-out page.
• To opt out of the use of your mobile device ID for targeted advertising, please see aboutads.info/appchoices.
• If you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on, available at tools.google.com/dlpage/gaoptout.
• On your mobile device, you may also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising.
• Even if you opt out, you may still receive advertising from us that is not customized based on your service or usage information, or advertising from other third parties if they are not DAA or NAI participating companies.

C. Unsubscribing from Our Marketing Communications

We provide our customers with the opportunity to opt out of having their information used for purposes not directly related to placement, processing, fulfillment, or delivery of a product or service. To opt out of marketing communications or to request to be added to our Do Not Call List or Do Not Mail List, you may use one of the following methods:

• Electronic Promotional Offers. If you receive commercial email from us, you may unsubscribe at any time by following the instructions contained within the email, or by contacting us at the address provided at the end of this policy.
• Direct Mail Offers. If you do not wish to receive postal mail regarding products, services, events, programs, or offers, you may opt out by contacting us at the address provided at the end of this policy.
• Telemarketing. If you do not wish to receive marketing phone calls from us, you may opt out by emailing us with "Do Not Call" in the subject line, by asking to be placed on our Do Not Call list when you receive a call from us, or by writing to us at the address provided at the end of this policy. This Do Not Call process applies to calls made by us or by entities acting on our behalf.
• Third-Party Analytic Technologies. If you would like to opt out of the collection of your web viewing data over time and across unaffiliated websites for interest-based advertising or other applicable uses, please visit aboutads.info/choices.

D. Unsubscribing from Third-Party Communications

Any third parties to whom we may disclose personal information may have their own privacy policies which describe how they use and disclose personal information, and your choices. If you want to learn more about their privacy practices, we encourage you to visit the websites of those third parties.

How we use the information collected

A. Providing Services and Products. We use the information we gather on our website to provide you with the services and/or products you have requested. This may include passing your information on to a third party to provide such services or products. We do not control the privacy practices of these third parties.

B. Marketing. We also use the information you provide to us to send you advertisements, promotions and content by third parties that we think will be of interest to you. To provide this service we may anonymize and aggregate information for different purposes, including traffic flow, usage analysis, product development, market analysis, reports and other insights.

C. Improving Our Website. We use the information we gather to respond to any inquiries you make, operate and improve the functionality of our website, and deliver the products and services advertised on our website. In addition, we use this information to comply with all legal obligations and resolve any disputes or concerns you may have.

Disclosure of information to others

We will share your personal information with third parties only in the ways described in this Privacy Policy.

• (i) Product and Service Delivery. We share your information with third-party service providers who provide services such as contact information verification, payment processing, order fulfillment, customer service, website hosting, data analysis, infrastructure provision, IT services, email delivery services, auditing services, and other similar services.
• (ii) Website Functionality. We share your information with companies and individuals we employ to perform technical functions on our behalf, such as hosting, analytics, marketing assistance, payment processing, and customer service.
• (iii) Third-Party Products and Services. We share your information with third parties who will provide you with their opportunities, products, or services, including your interests and preferences. See our current list of partners here.
• (iv) Anonymous Information. We share aggregated, anonymous information about visitors with third parties so they can understand the kinds of visitors that come to our website and how those visitors use it.
• (v) Legal Process. We disclose your information if legally required to do so, or at our discretion, to comply with legal process, protect our rights or property, prevent a crime, or protect personal safety.
• (vi) Acquisition or Merger. We may disclose and transfer your information to a third party who acquires any or all of our business, whether by merger, consolidation, or purchase of assets, subject to applicable law.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

Cookies

Cookies are small text files created by a website that store information on your computer, such as your preferences when visiting that site. When you visit our website, we may assign your computer one or more cookies to facilitate access to our site and to personalize your online experience. Most browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies; doing so may limit some interactive features of the Site.

Third-party analytic technologies

We may use third-party analytic and tracking tools, such as Google Analytics, to better understand who is using the Site and how, to improve the Site, and to help serve more targeted advertising across the Internet. We do not have access to, or control over, these third parties' use of cookies or other tracking technologies. If you would like to opt out of this data collection, please visit aboutads.info/choices.

Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our site is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to offer services and products to you.

TrustedHomeRenovation is a service of bracca publishing B.V., Buitenrustpad 11HS, 1097 MX Amsterdam, The Netherlands. For any additional questions, contact us at the email address listed on our Contact page.

Last Updated: September 24, 2026

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